Merchandise Return Policy and Customer Support

Cooper Cheese

STORE Documents


Merchandise Return Policy and Customer Support

We are committed to providing the highest level of customer support and care. This policy outlines our procedures for handling customer inquiries, returns, exchanges, and general support to ensure a seamless shopping experience.

Customer Support 

We have a team waiting to assist with your inquiry. Please contact us with details on your request so we can have the most appropriate team member respond. We aim to respond to all email inquiries within 24 hours during business day hours, 9a-4p CST.

Email: coopercheese@schreiberfoods.com

Order Inquiries

For any questions related to your order status, shipping, or tracking information, please provide your order number and contact our support team through any of the above channels.

Shipping 

Once your order has shipped a confirmation will be sent to you via email. Order Processing and Shipping timelines are dependent on product type, quantity of products and delivery location. Typically, orders are processed within 2-5 days, and will take 4-14 business days after product printing to ship/deliver. Processing and shipping times are estimates, not guarantees. Please review delivery estimates calculated during the order process.  (confirm if during order product delivery date estimates are provided). At times, due to peak season demand, seasonal weather, and/or other unforeseen delays, deliveries may be delayed.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 


Order cancellation

Orders are not eligible for cancellation once they have shipped. Although we will do our best to cancel an order, depending on notification time to shipping, cancellations are not guaranteed.

If you would like to cancel your order, please contact us immediately for assistance. Please include your order number, reason for cancellation, and contact information, such as name, address, phone number, e-mail address.

Those orders unable to be canceled are subject to our return policy.

Order Marked as Delivered but Not Received

If you’ve received email confirmation that your order was delivered but you haven’t received it, we recommend the following steps:

  • Check around your property. Carriers sometimes leave packages in less obvious locations like porches, side doors, or garages.
  • Ask your neighbors. Packages can occasionally be delivered to a nearby address by mistake.
  • Wait a little longer. Carriers sometimes mark a package as delivered slightly before it arrives.

If you’ve done these steps and still cannot locate your packages, we recommend you inquire directly to the carrier to file a claim. We are unable to provide refunds for products or shipping due to carrier issues.

 

Returns 


We offer returns within 7 days of purchase for refund or credit, less your original shipping charges or any other incurred shipping charges as a result of your voluntary return, if return eligibility is met.

After 7 days, we cannot offer a refund or credit. 

Please note: 

  • Discounted or final sale items are final and cannot be returned or exchanged.
  • Returned items must have tags still on and be returned in original product packaging with proof of purchase (printed or emailed receipt). 
  • Returned items must have no visible signs of wear or use or wash.
  • Perishable goods such as cheese (food) cannot be returned.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. No refunds or adjustments will be made for any original shipping and/or handling charges. 

Step 1

  • To initiate a return, please contact our Customer Care Team at coopercheese@schreiberfoods.com. 
    • Please include your order number, product receipt & delivery date. Please also include a picture of the damaged or defective item and a description of the issue.

Step 2 (after approved submission response)

  • Put the items back into a box along with receipt or proof of purchase and reason for return.
  • Create a shipping label addressed to:  
    • Schreiber Foods Inc.
    • Attn: Cooper Cheese Team
    • 400 N Washington St
    • Green Bay, WI 54301
                   
  • Drop off the box at your nearest UPS/Fedex/USPS.
  • Once your return has been processed, you should receive a confirmation email that your funds have been received.

Damaged or Defective Items.

Please inspect your purchase immediately following your purchase or receipt of delivery. If the items you received are damaged or defective please contact us at coopercheese@schreiberfoods.com  for assistance immediately. 

Reports of damage or defect must be received no later than 7 days of product receipt.

Within your report, please include your order number and pictures of the damaged or defective product. Please also include your contact information including name, phone number and email address.

Upon receipt of your claim, our team will provide further direction on the disposition of the damaged product.

Privacy and Security

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more details on how we collect, use, and protect your information.

Feedback 

Your feedback is important to us. If you have any suggestions, concerns, or complaints, please contact our customer support team. We strive to continuously improve our services and appreciate your input.

Contact Us

For any other inquiries, please reach out to us using the contact information provided above. We are here to help and ensure you have a positive experience with Cooper.